Refund policy

1. Cancellation policy (for digital products)

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us ([company name], [address], [email address], [telephone number, if applicable]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this repayment.

Expiry of the right of withdrawal
The right of withdrawal expires in the case of a contract for the delivery of digital content that is not stored on a physical data carrier (e.g. downloads) if we have begun to fulfil the contract after you

have expressly agreed that we may begin to fulfil the contract before the expiry of the withdrawal period, and

you have confirmed your knowledge that your right of withdrawal expires as a result of your consent to the commencement of the execution of the contract.


Sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and return it.)

To [company name], [address], [email address]:
I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods/the provision of the following service:
Ordered on ()/received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only for paper notifications):
Date:
(*) Delete as applicable.

Download PDF version

Contact for revocation
If you have any questions or wish to revoke your contract, please contact us at:


Email: support@maona.tv
Maona.TV GmbH & Co. KG
Schellingstrasse 109a
80798 Munich